Q: I recently moved into a newly remodeled house that has brand new toilets in the two bathrooms. The problem is that when you flush the toilets, the water comes back up to the normal level in the bowls, but then in a few minutes, it starts to seep away again to a much lower level.
A: We have seen this problem occur before in newly built homes or homes where remodeling was done in the bathrooms. It’s often the case that the workers who did the tile work in the bathrooms have rinsed their tools off in the toilets rather than outside the house. As a result the thin set and grout on their tools has accumulated in drain lines and causes this problem. You need to have a plumber pull the toilets and check the drain lines; possibly your plumber should also run a camera into the line to see what’s going on.
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